US Privacy Policy for Viz.ai Websites, Sales, Business Development and Marketing
Effective: August 20, 2025
This Privacy Policy describes how Viz.ai collects, uses and discloses website, sales, business development and marketing information, and what choices you have with respect to this information.
When we refer to “Viz.ai”, we mean Viz.ai, Inc. and its wholly owned subsidiaries.
Applicability of This Privacy Policy
This Privacy Policy applies to Viz.ai’s websites (collectively, the “Websites”) and other interactions with Viz.ai that are used for our sales and marketing development activities. For example, pre-sales enquiries about Viz.ai’s products and services, customer service enquiries, attendance of exhibitions, user conferences, sales calls and other sales, business development and marketing related activities.
This Privacy Policy does not apply to Viz.ai’s subscription services, including the associated Viz.ai mobile applications. A separate privacy policy for Viz.ai subscription services can be found here.
Information Collected by Viz.ai
Data collected directly from you
Where we collect data directly from you, a person who interacts with us, you have various rights regarding the way we use your data. These rights vary depending on where you are located. For example, you may be able to request us to correct, amend, or delete your data if you are based in a state such as California that has enacted privacy laws.
Categories of Personal Data we collect from you
| Data Collected | Example data |
| Identity data | First name, last name, username, unique device identifier |
| Contact data | Email address, organization name, organization address, telephone number |
| Interaction data | Data collected when you interact with Viz.ai. This could include, for example, details of any reports or whitepapers that you may have requested, emails, or transcripts of online meetings you attended with us as a part of our sales and marketing efforts. If we have enriched your data to enhance your experience or to provide more specific information to you, or where you have participated in a survey or attended an event hosted by us or our third parties, we will record this information in our sales and marketing systems. Where you have consented to communication, or where you have opted out of our communications, we will retain a record of you so that we can communicate lawfully. |
| Technical data | This may include internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Websites.
Automated technologies are activated when, for example, you visit or interact with any of our websites, websites that are operated by us or include our cookies, or by opening emails from us. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Websites may become inaccessible or not function properly. For more information about the cookies we use, see Cookie Policy. |
| Profile data | We record your preferences and profile on our systems to enhance your experience. |
| Marketing and communications data | This includes your preferences in receiving marketing from us and our third parties and your communication preferences. |
| Usage data | This includes information about how you use our Websites. |
| Aggregated data | This includes statistical information that is not particular to you or any other person but rather represents a category or group with the same or similar interests or characteristics as you that could be derived from your Personal Data and may be used for any purpose. You should be aware that Aggregated Data is not considered Personal Data under US state laws, as it does not directly or even indirectly reveal your identity. However, if we combine or connect Aggregated Data with your Personal Data so that it can then directly or indirectly identify you, we treat the combined data as Personal Data and only use it in accordance with this Policy and relevant state or federal laws. |
Our lawful use of your data
We will only use your data where we have a lawful reason to do so. There may be one or more legal grounds for us to process your data. This may depend on the purpose (s) for which we are using your data. These purposes are:
- Consent: Where we specifically and directly collect your information ourselves, such as via our own websites or our direct interaction with you, your consent may be obtained by us.
- Performance of contract: Where we need to perform the contract, we are about to enter or have entered with you.
- Legitimate interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, if you are an existing customer, we may provide you with detail on relevant new products or services.
- Legal obligation: Where we need to comply with a legal obligation.
Purposes for which we will use your Personal Data
| Category of Data | Example data and use |
| Communication data | Where you have made any enquiries and/or requests to us such as by submitting contact forms or requesting information from any of our websites via forms or chatbots, or at conferences, exhibitions or telephone events or calls, interact with our social media accounts, apply for a job, or otherwise communicate with us, we may process information to communicate with you and to respond to your enquiries and or requests. |
| Marketing data | We may process Personal Data about you to help enable us to market relevant products and services to you including via personalised emails and targeted advertising on social media or other platforms. Your data can be used for both online and offline marketing such as event and seminar invitations.
As described in our Cookie Policy, adverts about our products may be delivered to you by our advertising partners, who may set cookies when you use your browser or undertaken online searches. These cookies allow the advertisement server to identify your computer or mobile device each time they send you an online advertisement. This allows them to compile information about you or others who may use your computer. This information allows advertising networks to deliver specific and targeted advertisements that they believe will be of most interest to you based upon the information we have shared with them. We also use marketing analytics (and related analytics programs) to better understand who is using our Websites, and how people are using them. Analytics software uses cookies to collect and store anonymous information such as the time of your visit, the pages visited, the time spent on each page of the Website, your IP address, browser used and type of operating system you used. We may also process information about you to register for and/or allow you to subscribe to our special offers, demonstrations of our products and services, or seminars and events, to enable you complete a survey or leave feedback, to allow you to download different papers and/or articles. |
| Website administration and security | This includes the ongoing support and running of our Websites, fault finding and troubleshooting, system maintenance reporting and hosting of data. |
| Service and website improvements | Analysis of website and chatbot interactions, feedback and analysis of usage data. |
| Data analysis | Collected information from online and offline sources to improve our products, services, Websites, marketing material, messages and user or customer experience. |
| Compliance with applicable laws and regulations | We may use your data to respond to any requests that you may make under applicable laws, to respond to a request from a regulator or authorised public body and to defend any legal claims. |
Information shared with third parties
We may disclose your Personal Data within Viz.ai, Inc. affiliated companies and with third parties for the purposes set out in this Privacy Policy. Disclosure may include social media platforms for targeted advertising, service providers or with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Where your data is shared, it will be shared for a reasonable and necessary purpose.
We may share your data where we seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your Personal Data in the same way as set out in this Policy and for the same purposes.
We may also be required to disclose Personal Data to comply with our legal obligations. This can include situations where we must respond to government requests, investigate fraud, and respond to public and government authorities for national security and / or law enforcement purposes.
We may disclose your Personal Data to a third-party service provider if there is a valid commercial reason to do so in support of our sales and marketing activities. Valid commercial reasons may include responding to your requests for information about our products or services, or if you participate in focus groups, contests, activities or events, apply for a job, interact with our social media accounts or otherwise communicate with us. You may have the right to opt out of such disclosures under applicable state laws.
We require all third parties to respect the security of your Personal Data and to treat it in accordance with applicable privacy and security law. We do not allow our third-party service providers to use your Personal Data for their own purposes and will only permit them to process your Personal Data for agreed and specified purposes and in accordance with our written instructions such as those given in a contract.
We collect data from both direct and indirect sources. When we collect data from third parties who provide applications or services to support our sales and marketing activities, these third parties have different privacy policies to Viz.ai and we recommend that you visit them to understand how they treat your data and to exercise your rights with them.
A list of third parties whose tools and services are used by Viz.ai to support marketing and sales activities are listed at the end of this policy.
| Categories of third parties | Example data and use |
| Service providers | We may share Personal Data with our third-party service providers to support our websites, and to market and sell our products and services. For example, we use service providers for data hosting, marketing, and use applications for sales, marketing and online meetings and for customer support. We may need to share your information with our service providers to provide you with specific information about our products or services or to enrich our interactions with you. This information can be shared as a part of our processes or if you make a specific request for it to be shared. |
| Advertising networks | We use advertising networks to collect information about your interactions with our websites to deliver more personalised advertisements about our products and services. We may also share Personal Data that we hold about you such as your email address with our advertising partners to facilitate personalisation. |
| Corporate and industry events | We hold regular corporate and industry events to inform our actual and potential customers of our products, services and the benefits of their use. We may use a third-party to collect your data and to provide this to us when you register or attend event. |
| Public forums and social media | We may interact with you via public forums and social media such as LinkedIn where you may have expressed a wish to know more about our products and services. |
| Law enforcement or compelled disclosure | We reserve the right to use or disclose your Personal Data if required to do so by law or if we reasonably believe that the use or disclosure of your data is necessary to protect our rights, to protect your safety or the safety of others, to investigate fraud, or to comply with a law, court order, or legal process or request. Where we are requested to disclose information, we will always ensure that the requesting party has a lawful basis for the request and a reason for it. |
Security
We take security of data very seriously and we work hard to protect the information you provide from loss, misuse, and unauthorised access or disclosure. These steps consider the sensitivity of the information we collect, process and store, and the current state of technology, software and any specific contracts we may have in place with third parties to protect your data. We have received internationally recognised security certifications to meet the ISO 27001 (information security management system) standard
Age limitations
We never intentionally collect the data of anyone under the age of eighteen. Where this data is provided or detected, we will make reasonable efforts to delete this data.
Data retention
We will retain your data for as long as is necessary to fulfil the purpose for which it was collected, or for a longer basis if there is a legal requirement for us to retain the data.
Your privacy rights
Your location will determine your privacy rights, and these vary from state to state.
California Privacy Rights
The CCPA provides California residents with specific rights regarding their Personal Data.
Do not sell
We do not sell your Personal Data.
Your rights under the CCPA
If you are a resident of California, You have the following rights:
- The right to notice.
You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
- The right to request.
Under the CCPA, you have the right to request that we disclose information to you about our collection, use, sale, disclosure for business purposes and about how we share your Personal Data. If we receive a request, we will seek to identify you and if your identity is confirmed, we will disclose:
- The categories of Personal Data that we collected about you.
- The categories of sources for the Personal Data we collected about you.
- Our business or commercial purpose for collecting or selling your Personal Data.
- The categories of third parties with whom we shared that Personal Data.
- The specific pieces of Personal Data we collected about you.
- If we sold your Personal Data or disclosed your Personal Data for a business purpose, we will disclose:
- The categories of Personal Data categories sold if we sold your data.
- The categories of Personal Data categories disclosed.
- You have the right to say no to the sale of Personal Data (opt-out).
You have the right to request us to not sell your Personal Data. To submit an opt-out request please contact us at privacy@viz.ai.
- The right to delete Personal Data.
You have the right to request the deletion of your Personal Data, subject to certain exceptions. To submit a request to delete your Personal Data, please send a written request to privacy@viz.ai.
If we receive a request and if your identity is confirmed, we will delete and request our service providers to delete your Personal Data from our records unless an exception applies. We may deny your deletion request if the retention of your Personal Data is necessary for us or our service providers to:
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- Complete the transaction for which we collected the Personal Data, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
- The right not to be discriminated against. You have the right not to be discriminated against for exercising any of your rights, including by:
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- Denying goods or services to you
- Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
- Providing a different level or quality of goods or services to You
- Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
EU-US Data Privacy Framework
Viz.ai, Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF as set forth by the U.S. Department of Commerce. Viz.ai Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
With respect to personal data received or transferred pursuant to the Data Privacy Frameworks, Viz.ai Inc. is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Viz.ai Inc.’s accountability for personal data that it receives in the United States under the Data Privacy Frameworks and subsequently transfers to a third party is described in the Data Privacy Framework Principles. In particular, Viz.ai Inc. remains responsible and liable under the Data Privacy Framework Principles if third-party agents that it engages to process personal data on its behalf do so in a manner inconsistent with the Data Privacy Framework Principles, unless Viz.ai Inc. proves that it is not responsible for the event giving rise to the damage.
Pursuant to the Data Privacy Frameworks, EU and UK individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under the Data Privacy Frameworks, should direct their query to privacy@viz.ai. If requested to remove data, we will respond within a reasonable timeframe.
We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to privacy@viz.ai.
In compliance with the Data Privacy Framework Principles, Viz.ai commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the Data Privacy Frameworks. European Union, and the United Kingdom with DPF inquiries or complaints should first contact Viz.ai by email at privacy@viz.ai.
Viz.ai, Inc. has further committed to refer unresolved privacy complaints under the Data Privacy Framework Principles to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf.
If your complaint involves human resources data transferred to the United States from the European Union or the United Kingdom in the context of the employment relationship, and Viz.ai, Inc. does not address it satisfactorily, we commit to cooperate with the panel established by the EU data protection the United Kingdom in the context of the employment relationship, and Viz.ai, Inc. does not address it satisfactorily, Viz.ai Inc. commits to cooperate with the panel established by the EU data protection authorities (DPA Panel) and the UK Information Commissioner’s Office, and to comply with the advice given by the DPA panel [or ICO, as applicable] with regard to such human resources data. To pursue an unresolved human resources complaint, you should contact the state or national data protection or labour authority in the appropriate jurisdiction. Complaints related to human resources data should not be addressed to the BBB NATIONAL PROGRAMS.
Contact details for the EU data protection authorities can be found at https://edpb.europa.eu/about-edpb/board/members_en.
UK individuals can also file a complaint with the ICO at https://ico.org.uk/make-a-complaint/uk-extension-to-the-eu-us-data-privacy-framework-complaints-tool/.
Changes To This Privacy Policy
Viz.ai may change this Privacy Policy from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed.
Data Protection Officer
To communicate with our Data Protection Officer, please email dpo@viz.ai.
Contacting Viz.ai
Please also feel free to contact Viz.ai if you have any questions about this Privacy Policy or Viz.ai’s practices, or if you are seeking to exercise any of your statutory rights. You may contact us at privacy@viz.ai or at our mailing address below:
Viz.ai, Inc.
548 Mission Street, #21826
San Francisco California 94104-5401
Attention: Chief Privacy Officer
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