You will have a Customer Success Manager who will be the central point of contact for your hospital. Viz.ai Customer Success Managers have over 10 years of industry experience and are trained to personally partner with your hospital to ensure your team is successful on Viz. With Viz Support, you will have 24/7 access to Customer Care.
Through your partnership with Viz.ai, you will have access to Stroke Workflow Mapping, Trainings, and Best Practice Insights. Your Customer Success Manager will guide you through these resources and provide you with both support and product expertise to set you up for success.
Your dedicated Customer Success Manager will set up regular Business Review meetings to review your User Engagement data, Viz Performance Metrics, and Overall Project Status to partner with your hospital team and ensure you’re getting the most out of your Viz.ai subscription.
Our Customer Service Managers are here to support your team in defining your specific system goals, tracking metrics, and leveraging key resources to ensure your team is achieving your goals and continuously improving patient care.