Viz employs a team of experienced stroke workflow specialists who thoughtfully implement Viz’s A.I. powered technology to create workflow solutions at your center.

What Customer Success Provides

Ensure and maximize impact of Viz technology in your center
Experienced workflow specialist and partner in optimized stroke care
24/7 dedicated support for your care team

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A Dedicated Viz.ai Customer Success Manager

You will have a Customer Success Manager who will be the central point of contact for your hospital. Viz.ai Customer Success Managers have over 10 years of industry experience and are trained to personally partner with your hospital to ensure your team is successful on Viz. With Viz Support, you will have 24/7 access to Customer Care.

Access to Key Resources and Tools

Through your partnership with Viz.ai, you will have access to Stroke Workflow Mapping, Trainings, and Best Practice Insights. Your Customer Success Manager will guide you through these resources and provide you with both support and product expertise to set you up for success.

Ongoing Data Insights

Your dedicated Customer Success Manager will set up regular Business Review meetings to review your User Engagement data, Viz Performance Metrics, and Overall Project Status to partner with your hospital team and ensure you’re getting the most out of your Viz.ai subscription.

Partnering on Viz.ai Metrics of Success

Our Customer Service Managers are here to support your team in defining your specific system goals, tracking metrics, and leveraging key resources to ensure your team is achieving your goals and continuously improving patient care.

"This Viz.ai [CS] team is so wonderful to work with and helped us expedite our implementation. They continue to be a resource to us after our implementation has been completed."

Heidi Woessner, MD

Chief of Neurology Piedmont Healthcare

“No two stroke centers are alike, so your Viz Customer Success manager is there to understand the nuances of your center and optimize Viz's technology to have the greatest impact on stroke care.”